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'Sorry, I don't take cards'– the phrase that's costing British business £12bn a year thanks to greedy banks

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It's happened to me three times in the last fortnight – once, when buying my girlfriend flowers, once when getting home from an airport in a taxi, and once when staggering home and trying to buy a kebab near Victoria station. A small business person has turned to me, a potential paying customer, and said: [...]

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